Mercury chosen as Cabinet Office Provider for Security First Line Manager Apprenticeships

  Mercury Training are absolutely delighted to announce after a procurement process we have been chosen as the provider of security apprenticeships for a Cabinet Office team. Given our experience in the Facilities and Security sector from security apprenticeships for officers, supervisors, managers, operations managers and directors. We look forward to this partnership developing with…

Customer Service Specialist – Level 3

Duration 15 – 18 months Roles/ occupations may include Facilities management sector (cleaning, security, customer service), shopping centres, retail, call centres, construction, automotive, aviation, education and government departments. The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate…

Improvement Practitioner – Level 4

Duration 14 – 18 months Sectors may include Improvement Practitioners can be found across all sectors and functions including facilities management, automotive, banking, engineering, food products, IT, property, retail, telecoms etc. Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of…

Mercury is Cyber Essentials Certified

Mercury is Cyber Essentials Certified: Government backed scheme that helps Mercury to protect our organisation, against a whole range of the most common cyber-attacks. Our certification gives you peace of mind that our defences will protect us against the vast majority of common cyber-attacks simply because these attacks are looking for targets which do not…

Health & Safety Level 2

The HSE estimates that workplace injuries cost the UK economy over £15 billion per year. Official figures estimate the cost to business at £3.2 billion with individuals losing approximately £8.6 billion. Effective training can reduce the potential risk of harm occurring in the workplace, and save you money! Duration 2 – 3 hours Qualifications Learners…

Customer Service Level 2

Good customer service is good for business. Studies show that the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience. Ensure customer service in your business hits the right note with an online training course from Highfield e-learning. Duration 1 – 2 hours Qualifications Learners…

Introduction to Money Laundering

It’s estimated that the scale of money laundering in the UK exceeds £90 billion per year. Criminal entities profiteer at the expense of their victims. The practice of money laundering attempts to make the proceeds from crime, sometimes exploitative and violent crime, including people trafficking and drug dealing, appear legitimate or ‘clean’. Duration 20 -…

Team Working

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met. Working as part of a team – along with relationship building and effective communication – is therefore integral to a business’s success. Duration 20 – 40 minutes Qualifications Learners will receive an e-learning completion certificate, which is…