The apprenticeship reforms will support an increase in the quality and quantity of apprenticeships so that more individuals have the chance to pursue a successful career – whether this is their first step on the employment ladder or progression within a current employer or sector.
This security programme is the professional standard for frontline security operatives and is applicable to both public and private security organisations / departments.
This security programme is designed to function as the professional standard for the role of Security Managers
The role of a customer service practitioner is to deliver a high quality services to the customers of your organisation.
This occupation is found in the facilities management (FM) industry both in the “supplier” side (i.e. those companies that supply FM services to their customers) and the “client” side (i.e. the recipients of those contracted FM services)
The role involves working independently or as part of a team, developing, maintaining and improving administrative services.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
This is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Facilities Management impacts on the vast majority of individuals and organisations across the UK and adds value through a highly skilled workforce creating efficiencies in service delivery and implementation.
This occupation is found in every sector across the country including, for example; the facilities sector, health, finance, engineering and manufacturing, business and professional services, education, retail leisure, technology and construction.
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
The programme has been tailored to ensure that projects link to the security industry to make the learning more enjoyable and relevant to the sector.
The CMDA is a 3 year professional degree programme which will develop your business management capabilities.