Apprenticeships benefit employers and individuals, and by boosting the skills of the workforce they help to improve economic productivity.

The apprenticeship reforms will support an increase in the quality and quantity of apprenticeships so that more individuals have the chance to pursue a successful career – whether this is their first step on the employment ladder or progression within a current employer or sector.

Customer Service Practitioner

Level 2

The role of a customer service practitioner is to deliver a high quality services to the customers of your organisation.

Team Leader / Supervisor

Level 3

This is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

Business Administrator

Level 3

The role involves working independently or as part of a team, developing, maintaining and improving administrative services.



		

Operations Manager

Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

Customer Service

(Security Industry)

Level 2

The role of a customer service practitioner in the Security Industry is to deliver high quality service to the customers of your organisation.

Business Administrator

(Security Industry)

Level 3

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers.

Security Manager

(Security Industry)

Level 3

This security programme is designed to function as the professional standard for the role of Security Managers

Operations Manager

(Security Industry)

Level 5

The programme has been tailored to ensure that projects link to the security industry to make the learning more enjoyable and relevant to the sector.

Improvement Practitioner

Level 4

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes.

Customer Service Specialist

Level 3

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.