Customer Service Specialist – Level 3

Duration 15 – 18 months Roles/ occupations may include Facilities management sector (cleaning, security, customer service), shopping centres, retail, call centres, construction, automotive, aviation, education and government departments. The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate…

Improvement Practitioner – Level 4

Duration 14 – 18 months Sectors may include Improvement Practitioners can be found across all sectors and functions including facilities management, automotive, banking, engineering, food products, IT, property, retail, telecoms etc. Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of…

Customer Service Practitioner – Level 2

Duration 12 months Suitable for Those that may be the first point of contact and work in any sector or organisation type. Your actions influence the customer experience and their satisfaction with your organisation. Progression Level 3 Team Leader / Supervisor The role of a customer service practitioner is to deliver a high quality services…

Operations / Department Manager – Level 5

Duration 18 – 30 months Suitable for Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Progression On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. An…

Security First Line Manager- Level 3

Duration 15 – 18 months Suitable for Supervisor, Team Leader, Shift Supervisor and Shift Manager, Area Manager, Operations Manager. Progression Level 5 Operations / Department Manager in the Security Industry This security programme is designed to function as the professional standard for the role of Security First Line Managers and is applicable to both large…

Business Administrator (Security Industry) – Level 3

Duration 12 – 18 Months Suitable for Working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services such as SIA Licence checking, BS7858 Screening and Vetting, Assisting with Security Industry Authority (SIA) Approved Contractor Audits and Scheduling check calls. Progression HR Programmes Training / Development Level 5…

Business Administrator Level 3

Duration 12 – 18 Months Suitable for Involved in working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services Progression HR Programmes Training / Development Level 5 Operations / Department Manager. Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied…

Team Leader / Supervisor – Level 3

Duration 12 – 18 Months Suitable for Supervisor, Team Leader, Shift Supervisor and Shift Manager Progression Level 5 Operations / Department Manager On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression. A team leader/supervisor…

Operations Manager in the Security Industry – Level 5

Duration 18 – 30 Months Suitable for Site Security Manager, Area Security Manager, Security Operations Manager, Regional Security Manager. Progression On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.…

Customer Service Practitioner in the Security Industry

Duration 12 Months Suitable for Officers that undertake the following roles: concierge, reception, control rooms, static, mobile, key holding, dog section, education or corporate security.. Progression The next step would be the Security First Line Manager Level 3 programme The role of a customer service practitioner in the Security Industry is to deliver high quality service…