Duration
12 months
Suitable for
Those that may be the first point of contact and work in any sector or organisation type. Your actions influence the customer experience and their satisfaction with your organisation.
Progression
Level 3 Team Leader / Supervisor
The role of a customer service practitioner is to deliver a high quality services to the customers of your organisation.
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contracts and include dealing with orders, offering advice, guidance and support, meet and greet, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction corporate environments.
You may be the first point of contact and work in any sector or organisation type.Your actions influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You provide service in line with the organisation’s customer service standards and strategy and with inappropriate regulatory requirements. Your customer interaction cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
