Customer Service Level 2

Good customer service is good for business. Studies show that the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience. Ensure customer service in your business hits the right note with an online training course from Highfield e-learning. Duration 1 – 2 hours Qualifications Learners…

Introduction to Money Laundering

It’s estimated that the scale of money laundering in the UK exceeds £90 billion per year. Criminal entities profiteer at the expense of their victims. The practice of money laundering attempts to make the proceeds from crime, sometimes exploitative and violent crime, including people trafficking and drug dealing, appear legitimate or ‘clean’. Duration 20 -…

Team Working

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met. Working as part of a team – along with relationship building and effective communication – is therefore integral to a business’s success. Duration 20 – 40 minutes Qualifications Learners will receive an e-learning completion certificate, which is…

GDPR

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018. It strengthens existing legislation on how businesses store and process data. Ensuring that your organisation is up to speed with the GDPR is essential, not only to protect your clients’ data, but also to protect your business from fines, penalties and reputational damage.…

Self-awareness and Personal Development

Self-awareness is understanding who we are, our strengths and weaknesses, our drives and personalities, our habits and values. Through understanding your own strengths, weaknesses, habits and values, you become aware of the areas that you may wish to focus on or develop, to ensure that you maximise your existing skills. Duration 20 – 40 minutes Qualifications…

Managing Conflict

Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce. Duration 20 – 40 minutes Qualifications Learners will receive an e-learning completion certificate, which is downloadable upon successful finishing the course. Key Elements…

Equality & Diversity

For an organisation to thrive, it must strive to create an environment with equality of opportunity for all, and that celebrates the differences that make us unique. Equality and diversity concerns avoiding discrimination and ensuring that there is equal opportunity for all stakeholders, which in turn leads to a positive company culture and better staff engagement…

Communication

Effective communication in the workplace is integral to a company’s culture and business success. Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, that result in a more talented, productive workforce. Duration 20 – 40 minutes Qualifications Learners will receive an e-learning completion…